Business Writing and Email Etiquette

Communication & Influencing
Hong Kong
Course Date: 
April 16, 2020
9:00AM - 5:30PM
Busy executives don’t have the time to read all of their e-mails thoroughly, so it’s important that everything you write is polished, succinct and delivered with impact. Remember, your e-mail writing makes a statement about you and your organisation. In this hands-on programme, you’ll learn proven business writing skills and techniques that grab attention, inspire action, and create the right impression.


  • Solidify your use of professional business language
  • Express your ideas succinctly and accurately
  • Eliminate redundancy for clear and concise writing
  • Organise your facts and ideas – decide what you’re going to say to get the results you want
  • Say more with less to get your message across
  • Impress your reader with the right style, tone and choice of words
  • Write effective e-mails that get read

Key Topics

  • Barriers to effective email communication
  • Common email writing errors
  • Key points that will help you write successfully
  • Planning your writing
  • Designing strong paragraphs and attractive subject lines
  • E-mail practices that will gain respect and attention
  • Eliminating common sentence-cloggers
  • Style and formats for presenting information
  • Greetings and courtesy
  • Handling difficult situations in writing

"The programme refreshed myself on proper grammar and business writing, and reminded me of common writing errors I've made."


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