Effective Negotiation Skills

Communication & Influencing
Course Date: 
October 20, 2021
9:00AM - 5:00PM

“Become a successful negotiator – in any industry, at any level!”

Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. In this hands-on programme, you’ll learn the keys to effective negotiation: establishing a formal planning process, prioritising issues, mastering persuasion techniques, identifying the communication styles of effective negotiators, breaking deadlocks, negotiating as part of a team, recognising and using leverage, and adjusting your media strategy.

  • Prepare more effectively for negotiation
  • Implement flexible negotiation styles
  • Formulate positive negotiating strategies
  • Use negotiation tactics purposefully
  • Break deadlocks creatively
  • Obtain meaningful concessions
  • Secure commitment to lasting agreements

Key Topics

  • Using techniques to get to the real issues
  • Techniques for engineering agreement
  • Successful negotiation behaviours and developing skills that suit the circumstances
  • Effective preparation for negotiation: objectives, process, strategies and outcome
  • Clarifying your position - essentials, limits and concessions
  • Determining the main issues and options in the negotiation
  • Opening tactics and other general negotiation tactics
  • Making and getting meaningful concessions
  • Breaking negotiation deadlocks
  • Communication: body language, signals, testing assumptions and overcoming barriers to agreement

"A very interesting programme. We learnt through interactive activities, with the skills training presented in a fun manner with clear and comprehensive materials. The best interaction I've ever seen so far from my experience in joining different workshops."


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